Focus on Technology

Biztek Solutions' experience with latest computer technology enables companies to achieve faster returns on their investments and shift their focus from individual computers to computer networks and services that work together to deliver real-time information to end-users across multiple locations.

• On an average customers estimate 14 days of lost productivity per employee
• 60% of IT related costs are related to downtime of lost productivity
• 39% doing and another17% considering doing network outsourcing

Our Helpdesk Technicians manage your servers and workstations remotely giving us the ability to reduce the mean time to repair and to minimize the downtime.

Our services have been proven to reduce IT operating costs by 50% or more substantially increasing quality of service. Our clients can budget their IT support costs down to the penny for years to come. Biztek Solutions delivers these services from our Network Operations Center (NOC) 24 hours a day, 365 days a year by certified engineers and technicians.

24 Hour Monitoring Service

• Biztek will monitor all Servers and manageable network hardware and firewalls 24-hour a day.
• The system deployed to monitor will email and page Biztek on-call engineer of any issue and the issue will be repaired before it becomes a problem on the network
• Biztek will be committed to resolving as many issues as possible before they become a network down situation

Weekly Checks

• Log into all workstations randomly and check virus scanners and event logs in order to identify potential problems and repair them remotely
• Log into all servers and check tape backup logs, virus scanners, and event logs, and repair existing or potential problems
• Log into all firewall and security devices and check system logs for possible intrusion failures in the device or on the Carrier
• Push all Software updates and patches using Patch Management Application to all devices on the network

Monthly Checks

• Update Internet browser on the workstation to the latest version
• Run disk clean-up and de-fragmentation utilities on all workstations As-Needed Maintenance
• Force emergency virus scanner update in the case of a devastating virus
• Install critical updates from software manufacturers in order to repair bugs and security holes
• Correct issues that may arise outside of scheduled maintenance, including: operating system corruptions, virus infestation, workstation failure, and hardware failure (This includes labor only and does not include the price of any hardware)
• Troubleshoot Internet connectivity issues
• Repair any failures that may arise on the computer network

Get a Quote!