Remote Monitoring & Management (RMM) Software


IT Managed Service Providers (MSPs) utilize Remote Monitoring & Management (RMM) software as their primary tool for delivering IT services remotely. Biztek has inked a deal with a new RMM partner, which will provide a fully-featured, secure, cloud-based platform that will allow Biztek to remotely protect, monitor, manage, and support client endpoints in order to improve service delivery efficiency.

Biztek’s new RMM seamlessly connects with our ticketing system and presents relevant, real-time data and actions to our technicians, allowing them to triage tickets quicker, enhance front-line fix rates, and resolve issues faster. We can respond more intelligently thanks to the richness of asset information coming from our RMM into our ticket system, which gives clear insights, and dashboards that address previously unknown issues.

Changing RMM software is a big undertaking and most, if not all MSPs, dread doing so.  So why are we doing it?

Proactive Remote Management & Monitoring

Automated monitoring and notification of issues, including native ransomware detection, to help mitigate risks before they become disruptive to clients’ businesses.

Gain Network Visibility

Our RMM’s Network Topology Maps help us manage client networks by discovering and identifying all devices. It also generates a visual layout to show how devices are connected to pinpoint issues quickly.

Automated Patch Management

Installing patches and updates is critical for system stability as well as cyber security.  Our new RMM delivers efficient, effective policy-based patch management to keep clients’ machines secure from the latest threats.

Monitoring, Automation, and Scripting

Our new RMM will allow us to protect our clients better operate more efficiently by delivering scalable automation into our service delivery, including third-party validated Ransomware Detection that monitors for and reduces the impact of crypto-ransomware.

Rapid Remote Support

When you need support, our technical engineers will be able to snap into action with a single click to initiate remote support options.  Our current solution can take 20-30 seconds to connect to a machine, but our new RMM will allow us to do so in less than 2 seconds.  In business, time is money, so the quicker we can connect, the quicker we can resolve problems to keep your team working.

Our deployment to our clients will happen quickly in September 2021.  We anticipate a 90-day ramp-up period to configure our new RMM for best practices and automation.  Our clients should see little to no impact on their business process while we work in the background to deploy our new RMM tool and remove the old tool in the process.

Start Expecting More From Your IT Service Provider

  • We will implement your customized solution to ensure your IT and security goals are achieved at a reasonable budget.
  • Gain peace of mind 24/7 knowing your computers and network are monitored for maximum uptime while protecting your data from cyberattacks.

Learn About Our Current Promotions.

About Biztek Solutions, Inc.

Since 2006, our core value has been to provide the highest level of client satisfaction when delivering IT support for client networks, computers, servers, and cybersecurity. We are the #1 IT support services and consulting firm in Riverside and service clients throughout the Inland Empire, Los Angeles, Orange County, and the surrounding areas.

Products & Solutions

Cyber Security & Compliance  I  IT Tech Support  I Managed IT Services

Backup & Disaster Recovery  I  Cloud Computing Solutions  I  IT Consulting

Biztek Solutions provides IT support services to the following locations: Riverside, Corona, San Bernardino, Rancho Cucamonga, Ontario, Fontana, Chino, Moreno Valley, Redlands, Temecula, Los Angeles, Pomona, Pasadena, Chino, Anaheim, Irvine, Fullerton, City of Industry, and all surrounding areas.