Mark Sanborn, CSP, CPAE, is the president of Sanborn & Associates, Inc., an “idea studio” that seeks to motivate and develop leaders in and outside of the business. He’s the best-selling author of books like Fred Factor and The Potential Principle and a noted expert on leadership, team building, customer service, and company change. He holds the Certified Speaking Professional designation from the National Speakers Association and is a member of the Speaker Hall of Fame. Check out any of his excellent books, his video series “Team Building: How to Motivate
and Manage People” or his website, marksanborn.com, to learn more.